The upward and downward links between credibility, trust and authority

Speaker:  AndrĂ© Tricot – Toulouse, France
Topic(s):  Information Systems, Search, Information Retrieval, Database Systems, Data Mining, Data Science


The Internet and its main tools (Google, Wikipedia, Facebook, Tweeter) deeply raise and renew fundamental questions, that everyone asks almost everyday: Is this information or content true? Can I trust this author or source? These questions are not new, they have been the same with books, newspapers, broadcasting and television, and, more fundamentally, in every human interpersonal communication. To address this issue, many concepts have been used in library and information sciences, communication and psychology. The links between these concepts are not clear: sometimes two concepts are considered as synonymous, sometimes as very different. This lecture proposes an integrated and simple view considering the relation between a user, a document and an author (or source) as human communication. It reduces the problem to three concepts (credibility, trust and authority) and to two kinds of relationships (an upward link and a downward link). This simple view can be useful when trying to understand information credibility in digital media but also for the information designers.

About this Lecture

Number of Slides:  45
Duration:  90 minutes
Languages Available:  English, French
Last Updated: 

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