Working at the interface between HCI and Health: tales of challenges and triumphs Abstract

Novel technologies, including Artificial Intelligence, Virtual Reality, telemedicine, robotics, wearables and more, offer huge promises in healthcare  for use by clinicians, patients or both together. Yet many design concepts that look great on paper or in localized settings fail to scale up into impactful clinical practice. In this talk, I will reflect on my experiences of working with interdisciplinary teams on various health technology projects. These teams have involved clinicians, patients, engineers, entrepreneurs, epidemiologists and health economists as well as HCI specialists. I will draw on examples to discuss some of the challenges as well as the triumphs and present lessons learned from working in multi-disciplinary teams. These include lessons about design processes, involving users, dealing with regulations and simply working with people who have different backgrounds and values to your own. By building on these experiences, we improve the likelihood of designing and deploying healthcare technologies that are truly impactful.