Dr.  Heloisa Candello

Dr. Heloisa Candello is a senior research scientist in the Responsible Tech group, at the IBM Research laboratory in Brazil. She holds a Ph.D. in Computer Science in Interactive Technologies from the University of Brighton, UK. Her main research interest is applying design methods to understand how people interact with Artificial Intelligence-based systems, particularly conversational systems. Heloisa leads and conducts research activities in Human-Computer Interaction (HCI) to understand the social impact, context, and motivations of using conversational technologies. Her research has resulted in numerous conference publications (ACM CHI, CUI, CSCW, DRS, DUXU, IUI) and recognition in the HCI field. Heloisa was also part of several organizing, scientific, and executive committee in ACM SIGCHI conferences. From 2019-2021, she served the ACM SIGCHI Volunteer Development Committee, as a Research Scientist. Currently, she also serves on the SIGCHI LATAM executive committee, and CUI and CHI Steering Committee.  

• AI conversational agents in operation in human society
  The human society is undergoing a significant transformation due to advances in artificial intelligence (AI). These technologies enhance operational processes and customer engagement, enabling...
• Artificial Intelligence and social impact
  In this talk I invite you to consider how the use of technology can support communities living in vulnerable situations to increase access to financial services. We will discuss and explore...
• Generative AI: Design and HCI perspectives
  This talk invites reflection on essential human factors to consider when designing conversational user interfaces and generative AI.  Through examples of CUI projects and design methods,...
• User Methods and Approaches to Design conversational user interfaces
  Recent advances in artificial intelligence, natural language processing, and mobile computing, together with the rising popularity of chat and messaging environments, have enabled a boom in the...