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Findings from a number of studies suggest that, however, technology can sometime distance visitors from heritage holdings rather than enabling people to establish deeper connections with what they see. Furthermore, innovative interactive installations in museums and galleries are often seen as an interesting novelty but seldom lead to substantive change in how cultural and heritage institutions approach visitor interpretation and engagement. This lecture discusses key challenges in the application of digital technologies in such complex domain, and highlights lessons learned and recommendations drawn from several practical projects designing and evaluating digital installations in museums, galleries, and historic sites. </div> <div class="row lecture__section"> <h2>About this Lecture</h2> <span> <strong>Number of Slides: </strong> 30 - 40</span><br/> <span> <strong>Duration: </strong> 40 - 50 minutes </span><br/> <span> <strong>Languages Available: </strong> English, Italian</span><br/> <span> <strong>Last Updated: </strong> <span id="lecDate"></span> </span> </div> <div class="row lecture__section"> <h2>Request this Lecture</h2> <p>To request this particular lecture, please complete this <a href="https://services.acm.org/public/speakers/request_lecture.cfm?lecture_id=14567" target="_blank">online form.</a> </p> </div> <div class="row lecture__section"> <h2>Request a Tour</h2> <p>To request a tour with this speaker, please 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