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In this talk I discuss several examples from our recent work on handling human-centric issues when engineering software systems. This includes personality impact on aspects of software development; understanding interpersonal issues in agile practices ; incorporating end user emotions into software requirements engineering; providing adaptive user interfaces for diverse end users; modelling diverse human users of software systems; human-centric defect reporting; and the use of human-centric, domain-specific visual models for non-technical experts to specify and generate systems, without the need for software engineers at all. 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